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Shipping and Returns

99% of the packages we send the day after the receipt of the money. We use a GLS, DPD and DHL EXPRESS courier services. We send parcels to the whole world.

The return of purchased goods is possible up to 30 days from the date of delivery (not applicable to products made to order). Products may not have any signs of use. For returning the goods, use the same outer packaging materials that were used in the shipment received. The amount will be returned to your bank account or sent back by PAYPAL. Claim reimbursements must first be approved by seller.

Caution! Please check very carefully in the presence of the courier package contents!
Other claims for damage than written by courier will not be considered!

Adress of possible returns:

GoReturns "RUGS&CARPETS LTD / besten-teppiche.de "

Unit D, 26 Thornleigh Trading Estate

DY2 8UB Dudley, United Kingdom


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